Background:

Customer service is the backbone of any successful business, shaping the overall customer experience and directly impacting brand loyalty and reputation. In today's competitive market, exceptional customer service differentiates a company from its competitors, fostering customer satisfaction and repeat business. It is no longer enough to merely meet customer expectations; businesses must strive to exceed them, creating memorable interactions that leave a lasting positive impression. High-quality customer service can turn first-time customers into lifelong advocates, enhancing word-of-mouth marketing and driving growth. By investing in superior customer service, businesses can build strong, emotional connections with their customers, ultimately leading to sustained success and profitability.

Content:

Magical Customer Service draws from firsthand experience working for a world-leading entertainment company known for its legendary hospitality. This course will equip you with the skills and strategies needed to elevate your customer service to a magical level. You'll learn how to create authentic connections with guests, anticipate their needs, and deliver personalized service that turns every transaction into an interaction Through practical exercises and insights, you'll discover how to craft experiences that leave guests feeling valued and eager to return, setting a new standard for customer service excellence.

Learning Objectives:

1. Understand the impact of exceptional customer service on business success. Learn how high-quality customer service influences customer satisfaction, loyalty, and business growth.

6. Cultivate a culture of customer service excellence. Explore ways to inspire and motivate your team to consistently deliver exceptional service, setting a new standard for your organization.

Course Details:

• 6-hour course (not including breaks/lunch)
• $125/person including materials (not including travel)
• Attendees will receive all materials and a Certificate of Completion
• 25 attendees minimum, 40 maximum
• Discounts for multiple groups (e.g. you have 120 people and want them all trained in 3 days)
• Customizable content (and possibly time commitment)
• Two 1-hour followup Zooms included
• Giveaways and Fun!